Why is my device's data not showing in the platform?

Modified on Thu, 1 Aug at 12:47 PM

Once your device is installed successfully and added to your account in the Insytly platform you should see data start to populate within 20 minutes. 


If this is not the case, please make sure that the device has been installed correctly as per the installation manual. 

The LED on the bottom of the device will flash green if the device is connected to the cloud successfully - this light will show up only at the start up of the device and during the 15 minute period where data is sent to the cloud. 


Please see the installation guide for the other LED status codes. 


If you have checked the above and the device still does not seem to be sending any data please contact support. 

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