My device isn't showing any data in the cloud or app.

Modified on Thu, 26 Jun at 4:08 PM

Once your device is installed successfully and added to your account in the Insytly platform you should see data start to populate within 20 minutes.

Check the LED Status Light: First, check the LED light on the underside of the unit. Compare the light sequence to our "Device Status Codes" guide to understand the device's current status. The device is connected and operating normally when the light is Green.
Confirm Serial Number: Double-check that the unique serial number was entered correctly when you added the device to the platform. Ensuring that the number 0, has not been mixed up with the letter O for example.
Check Power Connection: Ensure the power loom is securely connected to the device and that the positive and negative terminals are correctly wired to a charged battery. Confirm the inline fuse has not blown.
Check 4G Antenna: Make sure the 4G LTE antenna is screwed in tightly and is at least 20cm away from other antennas. A weak signal can prevent data reporting. You can check the signal strength in the platform under the Device Settings within the Connectivity tab.

If you have checked the above and the device still does not seem to be sending any data please contact support.