You can raise a support ticket with us a couple of ways.
The first is through the Insytly portal when you're logged in with your account.
To do this, follow these steps:
- Navigate to the bottom of the navigation bar where you will find your user details.
- By clicking on the user name/icon it will pop-out a user menu, as shown below:
- Select "Support" within this menu.
- The following screen will appear:
- Select a relevant title under the drop-down menu.
- Add a description of your issue in the message section. If you are on a device dashboard the message section will automatically populate with your device number.
- Click "Send Ticket" to finish.
Our support team aim to respond to all tickets within a 48 hour window, during the normal working week of Monday-Friday.
You can also contact support and raise a ticket by emailing our support email: [email protected].
Provide a relevant subject line and description of your issue in your email. Please ensure to add your device number to your email if it is an issue relevant to a specific device.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article