How do I raise a support ticket?

You can raise a support ticket with us a couple of ways. 

The first is through the Insytly portal when you're logged in with your account. 

To do this, follow these steps:

• Navigate to the bottom of the navigation bar where you will find your user details.
• By clicking on the user name/icon it will pop-out a user menu, as shown below:

• Select "Support" within this menu.
• The following screen will appear:

• Select a relevant title under the drop-down menu.
• Add a description of your issue in the message section. If you are on a device dashboard the message section will automatically populate with your device number.
• Click "Send Ticket" to finish.

Our support team aim to respond to all tickets within a 48 hour window, during the normal working week of Monday-Friday. 

You can also contact support and raise a ticket by emailing our support email: support@insytly.com. 

Provide a relevant subject line and description of your issue in your email. Please ensure to add your device number to your email if it is an issue relevant to a specific device.