If you encounter a security issue with our service, it is crucial to report it to us immediately. To ensure a swift and secure response, please contact our dedicated team using the following methods:
- Email: Send an email to support@insytly.com with the subject line "Security Issue Report".
- Online Ticket: If you're filling out a support form within the Insytly portal select the title in the drop-down menu "Report a Security Issue".
To help us address the issue effectively, please include the following information in your report:
- Description: A detailed description of the security issue.
- Steps to Reproduce: Instructions on how to replicate the issue.
- Impact: The potential impact of the issue.
- Contact Information: Your name, email address, and phone number.
We take security issues very seriously and aim to respond promptly. You can expect the following response times:
- Acknowledgment: We will acknowledge receipt of your report within 24 hours.
- Initial Response: Our team will provide an initial assessment and follow-up questions or instructions within 3 business days.
- Resolution Timeline: The timeline for resolving the issue will depend on its complexity, but we will keep you updated on our progress regularly.
We ask that you not share or publicise an unresolved vulnerability with/to third parties.
Thank you for helping us maintain the security and integrity of our systems. Your vigilance and prompt reporting are invaluable to us.
For any additional questions or concerns, please contact our customer support team at support@insytly.com.
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